At Appalachian pup we are a true small business with unique and handmade products. We do our best to make sure each customer is happy. We want to make sure our items arrive safe and in perfect condition. We ship fast and use Ground Advantage and Priority Mail as extra security for our customers.
If items are lost during shipping please contact us and we will file a claim and do our best to find your package, we use shipping methods with insurance provided.
Sadly stolen packages are becoming more and more common and a risk. In light of recent events we ask that if you live in an area where this has occurred take steps to prevent this from happening.
*USPS tracking breaks down delivery time to a small window so you will know when your package will arrive.
*Ship your package to a work address, PO Box or a safer location where someone can get the package for you if you are unavailable.
Packages left on porches, especially in cities are high risk for theft and this is sadly a new reality. Once a package is marked as delivered we are no longer able to assist. We do realize that there can be delivery errors made by postal workers and if this is the case please contact your local post office and post master to file a claim and have an investigation done.
We will not be able to refund your purchasse once items are marked as delivered. We hate for this to happen to anyone of our beloved customers but financially we are unable to do this. We will do all that we can on our end to get your package delivered to you but these circumstances are out of our hands.
Copyright © 2021 Kat von Hacke, CPT - All Rights Reserved.
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